บรรณาธิการและผู้ร่วมเขียนหนังสือ This is Service Design Thinking

Having graduated from the Design Academy Eindhoven, Marije Vogelzang specialized in "eating-design". Working as an inspirator and consultant for any food-related business, she started her design studio/restaurant Proef (which means tasting or testing) in Rotterdam in 2004.

Manchester born Mark Farrow has been called one of the heroes of the creative industries by Creative Review Magazine. Assertive and passionate about design, the multi-D&AD-award-winner is widely respected for his uncanny appreciation of pop music aesthetics which has been at the root of his massive success as a master designer of record sleeves / CD inlays - he has numerous D&AD pencils plus an Art Directors Club of Europe Gold to prove it.

Masashi Kawamura is a Senior Art Director of BBH New York. His unmatched creativity is not only utilised during working hour at BBH, where his portfolio is filled with advertising design for several leading brands like Levi’s, Nissan, Axe, Mentos, Play Station, or HTC, but also exercised through his wide range of personal projects.

An exhibition space director, architect and professor at Kanagawa University. He received a Master’s degree from Tokyo Institute of Technology.

Matteo di Montezemolo is CEO of the Charme Group – which owns Poltrona Frau, Cassina and Cappellini – and also of private equity fund Montezemolo & Partners.

Matthias Fiegl founded the Lomographic Society in Vienna together with flatmates from their Vienna flatshare. In order to satisfy the curiosity of friends who had also fallen under the spell of the Lomo LC-A, the young Austrians carried out daring smuggling trips with bags full of Lomo cameras from Moscow to the countries bordering on Austria and back to Vienna.

Planner, Producer, Chair of NPO Plus Arts Hirokazu Nagata was born 1968 in Hyogo Prefecture, Japan.

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Nina Wang is a human factors researcher at IDEO and an interpreter by nature. Her childhood became her first ethnography having received an intercontinental education (U.S. and Guatemala). She quickly learned to infer meaning from twin languages, the verbal and cultural. It is the same approach that she enjoys using in human factors work; being a translator of customer worlds and their unmet needs.

President of Elementi Moda S.r.l, Milan

Peter Zec (born 1956) is a German design consultant as well as author and publisher. Furthermore, he is president (2005–2007) of the International Council of Societies of Industrial Design (Icsid), the global organisation that promotes better design around the world, and initiator of the red dot design award. In October 2006.